Position Details
Reference Number 16612
Position Title Counsellor - COVID-19 Mental Health Support Line
Employment Type Casual
Location Adelaide, 43 Franklin Street
Award Classification General Staff Agreement 2015 - Professional Services Level 3/1 to 3/4
Hours Per Fortnight .6
Position Summary

Uniting Communities is a leading not-for-profit organisation, working across South Australia through more than 90 community service programs. Our team of over 1500 staff and volunteers support and engage with more than 30,000 South Australians each year. We strive to build compassionate communities and great lives through community strengthening, quality service delivery and advocacy.


About the Role

The SA COVID-10 Mental Health Support Line aims to provide high quality phone and video counselling, information and referral to support callers deal with increased anxiety and mental health challenges that have arisen as a result of quarantine and general distress caused by COVID-19. As such, we are seeking experienced counsellors to work on a rotating roster for the coming months.


As a counsellor on the Mental Health Support Line you will work as part of a collaborative team to deliver the following:

  • Provide an initial brief counselling session to callers from the general public and people in isolation and quarantine
  • Schedule follow-up appointments where requred
  • Conduct referrals to partner agencies and other relevant service providers
  • Ensure records of all sessions are updated as per administrative processes
  • Working against a 24/7 rotating roster.

About You

You will have demonstrated experience in the following areas:

  • Providing clients focussed strenght-based counselling
  • Completing mental health assessments
  • Assessing risk in relation to personal safety
  • Qualifications in Social Work, Psychology, or Couselling.

About the Remuneration

The Salary range will be dependent on experience and/or qualifications. We provide generous salary packaging benefits that enable you to increase and maximise your take home salary. In addition, other available benefits include; paid maternity leave, early intervention Physio Program, and discounted private health insurance. Check out our benefits at www.unitingcommunities.org



Your Application

Please attach a cover letter addressing the Position Description and a current resume including the names of 2 referees.


As an organisation, we are committed to protecting children, young people and vulnerable adults. All staff are required to work within our code of conduct and undergo relevant pre-employment checks.

Selection Criteria Essential: Tertiary qualification in Social Work, Psychology, or Counselling.
Desirable: Training specifically focussed on providing phone based support and counselling services.
Desirable: - Providing clients focussed strength-based counselling - Completing mental health assessments - Assessing risk in relation to personal safety
Contact Person Anna Richmond
Contact Number 0400043540
Alternate Contact Person Bryan Atherton
Alternate Contact Number 0400013240
Closing Date 16/07/2020
Position Description
Covid - Counsellor.pdf Open