Position Details
Reference Number 16594
Position Title Online Crisis Supporter
Internal Only This position is open to employees of Uniting Communities only
Employment Type Casual
Location Adelaide, 43 Franklin Street
Award Classification General Staff Agreement 2015 - Community Services Level 3/1 to 4/4
Hours Per Fortnight 13.5
Position Summary

Uniting Communities is seeking an Online chat crisis supporter to join our Lifeline team. This is a casual position, working approximately 13.5 hours per fortnight, based in Franklin Street.


About Us

Uniting Communities is a leading not-for-profit organisation, working across South Australia through more than 90 community service programs. Our team of over 1500 staff and volunteers support and engage with more than 30,000 South Australians each year. We strive to build compassionate communities and great lives through community strengthening, quality service delivery and advocacy.


About The Role  

The Online chat crisis supporter is responsible for  provision of high quality Crisis Support Services to online help seekers as part of the Lifeline Adelaide team.

Responsibilities include:

  • Complete one to one chats  and data recording to a high standard to online helpseekers working within the Lifeline practice model.
  • Particpate proactively in supervsion, professional development and practice development work and actively seek addtional debriefing as required.
  • Actively practice self care strategies
  • Safely manage any immediate threat to life/safety of help seekers and/or third parties
  • Particpate in team meetings and other service contnuous improvement  work.
  • Role modelt he values of the organisation


The Position Description can be accessed below.


About You

To be successful in this role, you will have experience in Lifeline Crisis Support Services, knowledge of  the Lifeline Practice Model and its application .


About the Remuneration

We provide generous salary packaging benefits that enable you to increase and maximise your take home salary. In addition, other available benefits include; paid maternity leave, early intervention Physio Program, and discounted private health insurance. Check out our benefits at www.unitingcommunities.org


Your Application

Please attach a cover letter addressing the Position Description and a current resume including the names of 2 referees.


As an organisation, we are committed to protecting children, young people and vulnerable adults.  All staff are required to work within our code of conduct and undergo relevant pre-employment checks.



Selection Criteria Essential: Have attained or close to completing Lifeline Crisis supporter accreditation
Contact Person Joanne Cooley
Contact Number 82025841
Alternate Contact Person Kat Wallace
Alternate Contact Number 82025878
Closing Date 25/05/2020
Position Description
Crisis Intervention, Online Crisis Supporter.pdf Open