Position Details
Reference Number 16603
Position Title Customer Service Coordinator
Employment Type Fixed Term Full Time
Location Adelaide, 43 Franklin Street
Award Classification General Staff Agreement 2015 - Coordinator Level 4/1 to 4/4
Hours Per Fortnight 76
Position Summary

Uniting Communities is a leading not-for-profit organisation, working across South Australia through more than 90 community service programs. Our team of over 1500 staff and volunteers support and engage with more than 30,000 South Australians each year. We strive to build compassionate communities and great lives through community strengthening, quality service delivery and advocacy.


About The Role

This is an exciting time for you to be a part of a growing, dynamic and supportive team of professionals providing services that enable our customers to continue living in their homes and the community. This role is responsible for:

  • Managing and coordinating a portfolio of HCP customers
  • Ensuring customer needs are identified so that services can be matched with care worker skills and attributes
  • Regularly review and monitor customer targets
  • Laising with the Customer Relationships Team to develop a strong understanding of customer care plans and needs including opportunities for cross referral
  • Continuously seek to identify opportunities to convert leads into customers

About you - the successful applicant will have:

  • Relevant tertiary qualifications and/or demonstrated experience in the coordination of aged care packages (or related discipline)
  • Professional experience in the delivery of community support services within Aged Care
  • Excellent communication and customer service skills
  • Demonstrated ability to build and develop strong working relationships and a strong ability work both independently and as part of a team
  • Strong understanding of the My Aged Care Portal
  • Strong sales focus

A comprehensive position description can be accessed.



We provide generous salary packaging benefits that enable you to increase and maximise your take home salary. In addition, other available benefits include; paid maternity leave, early intervention Physio Program, and discounted private health insurance.


About your application

If you believe you have the passion and experience for this exciting role, please provide a covering letter addressing the position description, along with your resume and the contact details of two referees. 

Contact Person Joumana Norris
Contact Number 82025800
Alternate Contact Person An Pham
Alternate Contact Number 82025800
Closing Date 12/07/2020
Position Description
HACAC, Customer Service Coordinator.pdf Open