Position Details
Reference Number 16633
Position Title ICT Systems Operations Manager
Employment Type Permanent Full Time
Location Adelaide, 43 Franklin Street
Award Classification Non Agreement - Dependent on qualifications and/or experience
Hours Per Fortnight 76
Position Summary

About Us 

Uniting Communities is a leading not-for-profit organisation, working across South Australia through more than 90 community service programs. Our team of over 1500 staff and volunteers support and engage with more than 30,000 South Australians each year. We strive to build compassionate communities and great lives through community strengthening, quality service delivery and advocacy. 


About the Role 

This newly created role is responsible for the overall leadership and performance of the ICT Systems Operations Team. Responsibilities include day-to-day operational leadership, ICT systems security, ICT systems training, infrastructure and cloud architecture, vendor management and stakeholder relationship development. Working in close contact with the Senior Manager, ICT Services, ICT Business Systems Manager and business stakeholders the ICT Systems Operations Manager will prioritise their team’s resources to ensure the successful completion of ICT projects whilst keeping production systems supported. Your responsibilities will include: 

  • Proactive management of ICT operational service delivery including day-to-day systems support and system lifecycle management. 
  • Proactive management of assigned ICT projects to assure they are completed within agreed time, agreed budget and they meet business requirements. 
  • Ensuring ICT systems are managed within the defined operational procedures, processes and security controls. 
  • Ensuring ICT operational service and support performance meets agreed service levels. 
  • Ensuring effective coordination of resource allocation between operational support, incident management and ICT project support. 
  • Managing the architecture, development, implementation and continuous improvement of Uniting Communities’ on premise infrastructure and cloud platforms. 
  • Management of vendor and contract relationships 

About You 

The successful candidate will have: 

  • At least 3 years experience working in an ICT Leadership position with similar experience.  
  • A solid understanding of cyber security principles and how to architect business systems while honouring these principles. 
  • Experience with Microsoft cloud platforms including O365 and Azure. 
  • Demonstrated team leadership and people development skills. 
  • Strong communication skills 

Your Application 

Please attach a cover letter addressing the position description and a current resume including the names of 2 current referees. Any queries about the position can be emailed to ict.recruitment@unitingcommunities.org .

Contact Person ict.recruitment@unitingcommunities.org
Contact Number 0
Closing Date 27/09/2020
Position Description
ITC, ITC Systems Operations Manager.pdf Open